Do you have a Disaster Recovery Plan
This was a question that I asked some frantic
clients after a few large storms had passed through. The
most common response was, "What's a
Disaster Recovery Plan?" or "I did a backup". Contrary to what
many people think, Disaster Recovery does not end at doing daily
Backups. That is merely the start.
Disasters do not discriminate between small
and large businesses. Whilst many large organisations have the
resources to complete a detailed Disaster Recovery Plan, most
small businesses do not.
can put together a concise Disaster Recovery Plan aimed
specifically at small to medium enterprises, and which is
focused mainly on Information Technology. Our
Disaster Recovery Plan covers
how to deal with the following:
1. Natural Disasters (Fire, Flood, Storm,
3. System Failure
5. Key Personal Leaving
6. Viruses & Hacker Attack
For more information
or advice on how to create your own Disaster Recovery Plan,
contact us on 02 6933 5333.
Client Q&A - Mouse always clicks twice
Q Whenever I receive a Word document as an email
attachment, the filename is greyed out and it cannot be opened.
I am using Outlook Express 6 and Word 2003. I have tried
disabling both my firewall and antivirus software with no
A Neither your firewall nor your antivirus software is
causing the problem. The culprit is Outlook Express 6 itself.
Word documents have traditionally been a means for distributing
macro viruses. Microsoft became aware of this and built
protection into Outlook Express, so that Word files (and certain
other file types (cannot be easily opened). You can disable the
automotive protection, although we recommend you do so on a
temporary “as needed” basis. Once you’ve retrieved your file,
your should re-enable automatic protection to ensure your
computer is protected. To regain access to Word attachments:
1. Open Outlook Express and click Tools
-> Options -> Security Tab.
2. Uncheck the tick beside “Do not allow
attachments to be saved or opened that could potentially be a
virus” and click OK.
3. Open the email message with the
attachment and save the attachment.
4. To re-enable protection, follow steps
1 and 2, but this time re-check the “Do not allow…” box.
To ensure your attachment does not
contain a macro virus, scan it with your antivirus software
Client Q&A - Opening blocked attachments
Q I have a problem that drives me insane. When I
single-click a shortcut or file, it opens instead of just being
selected, even though I have set the single/double-click options
appropriately in Folder Options. The same thing happens when I
single-click an icon in the System Tray. It’s very frustrating
because when I try to click a drop-down box, the box opens and
then closes immediately: this gives me no time to select an
option from the list. I have to do this three to fours times
before it finally stays open long enough for me to click an
option. Also, when I click the Back button in my Web browser, it
goes a couple of pages instead of one. Is there a problem with
the mouse driver, of this some software causing a conflict?
A Sometimes it’s the simple things that cause us
problems; we often don’t see them if they’re too
straightforward. My guess is that your mouse woes are a
combination of a system reacting a bit too fast and a button
finger reacting a bit too slow. An adjustment to your
double-click speed might sort things out.
1. Open the Control Panel -> Mouse
2. On one of the tabs, there’ll be a
slider control for the double-click speed (it’s actually on the
Buttons tab. Try adjusting this up or down to see if it fixes
your problem. If the speed is set too high for you click action,
what you think is a single click may actually be registering as
a double-click. If that doesn’t resolve your problem, it could
be your driver at fault. This would then mean that the driver
will need to be uninstalled and then re-installed. Another
alternative would be to try swapping it for another.
Client Q&A - How can we "PC" a small business
Special points of interest:
When was the last time you backed
up your data??
Are you finding your computer
How do you know if your printer is
due for a service?
Is your data actually being backed
Is your back or eyes hurting while
in front of your computer for a period of time?